Mar 12, 2019 City Council Meeting 3pm

[00:00:05]

JONAH.

[ CALL TO ORDER: Mayor Bill Wells]

THE MEETING IS CALLED ORDER.

I'D LIKE TO ASK THE CITY CLERK TO CALL THE ROLE.

ALL COUNCIL MEMBERS ARE PRESENT.

THANK YOU.

ALL RIGHT.

WOULD YOU ALL STAND WITH ME FOR THE PLEDGE OF ALLEGIANCE? REMAIN STANDING FOR A BRIEF MOMENT OF SILENCE.

I'M GOING TO ASK DR BODY PRICE TO LEAD US IN THE PLEDGE PLEASE.

THANK YOU.

[ POSTINGS: The City Clerk posted Orders of Adjournment of the February 26, 2019, Meetings and the Agenda of the March 12, 2019, Meeting in accordance to State Law and Council/Authority/Successor Agency to the Redevelopment Agency Policy.]

WE

[ PRESENTATIONS: Update on Airport Development Plan]

I'D LIKE TO INVITE BRENDAN REED, DIRECTOR OF PLANNING AND ENVIRONMENTAL AFFAIRS AT THE SAN DIEGO AIRPORT AUTHORITY TO TELL US ALL ABOUT THIS.

HI BRENDAN.

THANK YOU.

UH, GOOD AFTERNOON, HONORABLE MAYOR AND CITY COUNCIL MEMBERS.

AGAIN, MY NAME IS BRENNAN REED.

I'M WITH THE SAN DIEGO COUNTY REGIONAL AIRPORT AUTHORITY.

UH, AND ONE OF OUR MAIN RESPONSIBILITIES IS TO UH, OWN AND OPERATE THE SAN DIEGO INTERNATIONAL AIRPORT.

SO WE WENT TO COME BY TODAY AND JUST GIVE AN UPDATE ON OUR AIRPORT DEVELOPMENT PLAN, WHICH REALLY, UM, IS THE BLUEPRINT OF HOW WE MEET THE REGION'S GROWING DEMAND FOR AIR TRAVEL OVER THE NEXT 20 YEARS.

UM, SO ONE THING THAT WE, WE LIKE TO STRESS IS THAT THE INTERNATIONAL AIRPORT IS ACTUALLY A REGIONAL ASSET.

AND THE MAP ON THE SCREEN EVERY BLACK DOT REPRESENTS 500 PASSENGERS THAT HAVE A LOCAL ADDRESS.

SO YOU CAN SEE WE PULL IN PASSENGERS FROM EVERY NOOK AND CRANNY OF THE ENTIRE COMMUNITY, INCLUDING, UH, EAST COUNTY AND EL CAHONE.

SO REALLY IMPORTANT FOR RESIDENCES AND BUSINESSES TO PUT CUT, PUT SOME CONTEXT IN WHAT'S HAPPENING DOWN AT THE AIRPORT.

UM, WE ARE ACTUALLY ONE OF THE TOP 30 U S AIRPORTS IN THE COUNTRY.

UH, THIS YEAR IN 2018, EXCUSE ME, WE SURPASSED 24 MILLION PASSENGERS.

WE ACTUALLY SKIPPED OVER 23 MILLION.

UM, SO WE'RE SEEING REALLY STRONG DEMAND FOR AIR TRAVEL AND THAT'S IMPORTANT BECAUSE AGAIN, IT'S SORT OF A LIFEBLOOD FOR OUR ECONOMY.

LAST YEAR, WE ALSO CONDUCTED AN UPDATE TO OUR ECONOMIC IMPACT STUDY AND WE CALCULATED ABOUT $12 BILLION OF DIRECT AND INDUCED, UH, ECONOMIC, UH, IMPACT, POSITIVE ECONOMIC IMPACT FOR THE REGION.

AND LAST YEAR WAS ALSO OUR FIFTH CONSECUTIVE YEAR OF RECORD BREAKING DEMAND.

SO WE JUST KEEP ON SEEING THAT GOING UP.

AND SO WHEN WE LOOK AT THAT TRAJECTORY OF HOW MANY PASSENGERS WE WANT TO SERVE AND NEED TO SERVE, UH, WE HAVE TO LOOK AT TERMINAL ONE.

AND MOST PEOPLE, IF YOU'VE COME THROUGH THE AIRPORT, IF YOU FLY THROUGH TERMINAL ONE, WHICH IS WHERE SOUTHWEST FLIES, IT'S A COMPLETELY DIFFERENT EXPERIENCE IF YOU FLY TO THROUGH TERMINAL TO TERMINAL TWO IS MORE MODERN.

WE'VE EXPANDED IT AND RENOVATED IN THE LAST DECADE AND IT'S MUCH MORE COMFORTABLE AND MODERN AND EFFICIENT EXPERIENCE.

SO WE LOOK AT TERMINAL ONE WHERE SOUTHWEST AND OTHER AIRLINES FLY OUT OF, IT'S JUST REALLY UNDERSIZED.

IT WAS BUILT IN 1967 BEFORE WE HAD ANY CONCEPT OF THE SECURITY THAT WE HAVE NOW AT AIRPORTS, UM, AND JUST THE MOVEMENT AND CIRCULATION PATTERNS.

SO IN AN EFFORT TO REALLY FOCUS ON IMPROVING THAT EXPERIENCE AND REALLY COMPLETING THE REDEVELOPMENT OF THE ENTIRE AIRPORT SITE.

UM, WE HAVE THE AIRPORT DEVELOPMENT PLAN.

SO IN THIS SLIDE I'LL JUST GO THROUGH, UM, THE MAIN COMPONENTS OF THAT PLAN.

AND THEN THE NEXT SLIDE I'LL TALK ABOUT SOME OF THE REFINEMENTS WE'VE MADE OVER THE LAST FEW MONTHS BASED ON SOME COMMUNITY FEEDBACK.

UM, ONE THING TO NOTE, WE ONLY HAVE 661 ACRES.

UH, MOST AIRPORTS WHO HAVE OUR LEVEL OF TRAFFIC, UH, AIR TRAFFIC WOULD HAVE BEFORE SIX TIMES LARGER.

SO EVERYTHING WE DO IS ABOUT HOW DO WE MAXIMIZE 661 ACRES AND ONE RUNWAY.

UH, WE'RE ACTUALLY THE BUSIEST SINGLE RUNWAY AIRPORT IN THE COUNTRY AND THAT'S NOT GOING TO CHANGE.

SO THAT'S REALLY OUR LIMITING FACTOR IS THE RUNWAY.

SO UNDER THE AIRPORT DEVELOPMENT PLAN, WE, UH, HAVE PROGRAMMED IN A NEW ON AIRPORT ACCESS ROAD THAT WOULD START AT LAUREL DRIVE, UH, LAUREL AVENUE, EXCUSE ME, AND, AND BRING ALL THAT WESTBOUND TRAFFIC ON THE AIRPORT PROPERTY.

IT'D BE, UH, A FREE FLOW SITUATION.

SO IT REALLY HELP IMPROVE GETTING PASSENGERS TO THE CURB MORE EFFICIENTLY.

AND THEN AT THE CURB IT ACTUALLY BE JUST LIKE WE HAVE A TERMINAL TO WHERE IT'S DUAL LEVEL, SO YOU'LL HAVE UH, DEPARTURES ON THE SECOND STORY AND ARRIVALS ON THE FIRST.

AND SO THAT JUST HELPS

[00:05:01]

AND THEN THERE'S SOME IMPROVEMENTS WE'RE GOING TO MAKE ON THE AIR SIDE, UH, THE AIR FIELD TO HELP WITH THAT EFFICIENCY.

IT'S KIND OF A BEHIND THE SCENES THING, BUT ANYTHING WE CAN DO TO HELP PEOPLE AND AIRCRAFT GET FROM THE GATES TO THE END OF THE RUNWAY AS EFFICIENTLY AS POSSIBLE IS OBVIOUSLY GOOD FOR EVERYONE.

NO ONE LIKES DELAYS, BUT IT'S ALSO GOOD FOR EMISSIONS AND, AND AGAIN, AIRFIELD EFFICIENCY.

AND THEN ANOTHER COMPONENT THAT IS REFERENCED IN OUR AIRPORT DEVELOPMENT PLAN IS THIS IDEA, AND IT'S BEEN IN THE NEWS A LOT ABOUT HOW DO WE CONNECT THE AIRPORT OR I WOULD SAY REALLY IMPROVE THE CONNECTION OF THE AIRPORT TO THE REGIONAL TRANSIT SYSTEM.

AND FOR THE LAST, UM, PROBABLY DECADE, THE IDEA WAS THIS INTERMODAL TRANSIT CENTER ON OUR NORTH SIDE WOULD, UM, BE BUILT BY SANDAG AND YOU.

AND IN THE END YOU'D HAVE HIGH SPEED RAIL AND YOU HAVE AMTRAK AND COASTERS AND THE TROLLEYS CONNECTING THERE.

UM, SO YOU'LL SEE HOW THAT CONCEPT HAS CHANGED RECENTLY.

AND AGAIN, YOU MIGHT HAVE BEEN READING ABOUT IT IN THE NEWS.

SO SOME OF THE REFINEMENTS WE'VE MADE TO OUR AIRPORT DEVELOPMENT PLAN IS WE'VE ACTUALLY REDUCED OUR PARKING STRUCTURE.

UM, AND THAT HAS ALLOWED US TO FREE UP A SPACE.

THERE WE GO FOR A DESIGNATED TRANSIT STATION AREA.

UM, THERE'S LOTS OF CONVERSATIONS RIGHT NOW.

DO YOU CONNECT WITH, UH, A SUBWAY TO THE AIRPORT? DO YOU CONNECT WITH A TROLLEY? SOME PEOPLE THINK YOU SHOULD CONNECT WITH A GONDOLA.

AND THAT'S WHAT IS REALLY LOOKING AT NOW.

UM, BUT WE'VE IDENTIFIED THIS AREAS NO MATTER WHAT THAT ULTIMATE SOLUTION'S GOING TO BE, THIS IS AN OPPORTUNITY TO SORT OF LAND THAT, UM, TRANSIT AND THEN CONNECT IT TO THE TERMINALS.

SO AGAIN, WHETHER IT'S WHICHEVER DIRECTION IT'S COMING FROM, WHETHER IT'S THE INTERMODAL TRANSIT CENTER OR NOW THEY'RE TALKING ABOUT THE OLD, THE SPAY WAR PROPERTY AND REDEVELOPING THAT FOR OUR GRAND CENTRAL STATION, WE HAVE A SPOT WHERE WE CAN INTERSECT WITH THAT ON OUR PROPERTY.

THE OTHER THING THAT WE HAVE REFINED IS WE'VE ALSO PRESERVED, UM, SOME RIGHT OF WAY ON OUR PROPERTY FOR, UH, EXITING LANES.

SO THE INBOUND LANES ARE PART OF THE PROJECT, THE PHASE ONE.

UM, BUT THE ULTIMATE GOAL AND WHAT WE'RE WORKING WITH THE PORT AND THE CITY, UH, AND SAN DIEGO, UM, ON IS THAT THE ULTIMATE GOAL IS TO ALSO HAVE EXIT LANES ON THE AIRPORT.

UM, AND THEY WOULD EVENTUALLY BE, UM, UM, MERGED IN WITH LAUREL AVENUE AND THAT WOULD KIND OF BE THE FRONT DOOR OF THE AIRPORT.

AND THERE'S OTHER THINGS UPSTREAM THAT HAVE TO HAPPEN, UM, FOR, FOR TRAFFIC CIRCULATION REASONS.

BUT WE'RE AT LEAST PRESERVING THAT SPOT.

SO WHEN THAT OPPORTUNITY BECOMES AVAILABLE, WE WILL BE ABLE TO REACT TO THAT.

SO JUST SOME OTHER PROJECT REFINEMENTS.

UM, WE UPDATED OUR AVIATION FORECAST.

AS I MENTIONED, WE HAVE HAD FIVE CONSECUTIVE YEARS OF REALLY RECORD-BREAKING, UM, INCREASED PASSENGER DEMAND.

SO WE'VE REDONE THE FORECAST TO USE THAT AS SORT OF OUR BASELINE OR OUR STARTING POINT FOR THAT TRAJECTORY.

UM, WE'LL BE RE CIRCULATING OUR DRAFT EIR IN LATE SPRING AND AGAIN, THAT'LL HAVE A PUBLIC COMMENT PERIOD.

SO WE'LL UM, SOLICIT FEEDBACK FROM OUR PARTNER AGENCIES AND THE PUBLIC.

OKAY.

UM, WE ARE WORKING WITH THE CITY OF SAN DIEGO SINCE WE TECHNICALLY FALL WITHIN THEIR BOUNDARIES TO MAKE SURE THAT OUR PROGRAM IS ALIGNED WITH THEIR CLIMATE ACTION PLAN.

UM, ONE THING TO NOTE FOR EL CAHONE RESIDENTS AND BUSINESSES IS THAT WHERE WE'RE LOOKING INTO STARTING A NEW TROLLEY OR A SHUTTLE SERVICE FROM THE OLD TOWN TRANSIT CENTER.

AND THAT'S IMPORTANT BECAUSE, UM, FOR FOLKS COMING FROM ELKA HONE ON THE GREEN LINE RIGHT NOW, THEY WOULD ACTUALLY HAVE TO PASS OLD TOWN, GO ALL THE WAY DOWN TO SANTA FE DEPOT AND THEN JUMP ON THE BUS NINE, NINE TWO AND COME BACK.

SO THIS IS DESIGNED TO GET THEM SOONER AND I'M OBVIOUSLY A MUCH MORE EFFICIENT TRIP FOR THEM.

I MENTIONED THE TRANSIT STATION AREA THAT WE'VE IDENTIFIED AND THEN WE'RE DOING SOME WORK ON SEA LEVEL RISE BECAUSE OF OUR PROXIMITY TO SAN DIEGO BAY.

SO GOING FORWARD, I MENTIONED WE'LL BE RESEARCH COLLATING THE EIR, THE DRAFT EIR IN SPRING, LATE SPRING.

UM, WE PREDICT THAT IN THE FALL WE'LL BE ABLE TO FINALIZE THAT AND BRING THAT TO OUR BOARD FOR CONSIDERATION.

UH, IF OUR BOARD DOES MOVE FORWARD WITH IT, THE PROJECT AT THAT POINT, WE WOULD LOOK AT BEGINNING CONSTRUCTION OF THE NEW TERMINAL ONE IN ABOUT 2021 AND A FIRST PHASE OF AROUND 19 GATES OPENING IN 2024.

SO WITH THAT, WE APPRECIATE THE OPPORTUNITY TO COME AND PRESENT AND WE'D OBVIOUSLY WOULD WELCOME, UH, THE CITY COUNCIL SUPPORT FOR

[00:10:01]

THANK YOU VERY MUCH.

LET ME SEE IF THERE'S ANY QUESTIONS.

COUNCIL.

BOB, WHAT ARE YOU GOING TO DO WITH THE UH, UH, AIRLINES THAT ARE USING AND THE PEOPLE ARE USING TERMINAL ONE WHILE YOU'VE GOT IT TORN UP? WELL THAT'S A GREAT QUESTION AND THAT'S PART OF THE PHASING I DIDN'T MENTION, BUT WE ACTUALLY HAVE TO BUILD 19 GATES FIRST AND THEN MOVE EVERYONE OVER INTO THE, THOSE NEW 19 GATES AND THEN WE CONTINUE ACTUALLY BUILDING OUT A NEW TERMINAL ONE THAT'S IN THE WAY OF, OF UH, THE EXISTING ONE IS IN THE WAY OF THE NEW ONE.

SO WE, WE KIND OF DO A LITTLE SHUFFLING AROUND WHERE ARE YOU GONNA PUT THE 19 GATES.

SAY THAT AGAIN.

WHERE ARE YOU GOING TO PUT THE 19 GATES WHERE THE OTHER ONES ARE? YEAH, LET ME, UM, I'LL GO BACK TO MY DIAGRAM.

IT'D BE EASIER.

SO, UM, THE PURPLE IS THE NEW TERMINAL ONE AND THEN THE, IF YOU'VE KIND OF SPLIT THAT TERMINAL IN HALF EVERYTHING TO THE EAST OR TO THE RIGHT, THAT WOULD BE THE FIRST 19 GATES.

UH, AND THEN AGAIN, YOU HAVE TO DEMOLISH THE EXISTING TERMINAL ONE.

AND THEN YOU KEEP ON BUILDING WEST.

YEAH.

YEAH.

IT'S COMPLICATED.

IT IS.

AND THAT'S PART OF THE ADVENTURES OF HAVING A 661 ACRE AIRPORT SITE.

YEAH.

SO, UM, MY UNDERSTANDING WAS THAT THE AIRLINES THEMSELVES WERE PAYING FOR A LOT OF THIS RENOVATION OF TERMINAL ONE.

IS THAT TRUE? CORRECT.

AND ONE THING TO NOTE, WE DO NOT LEVY TAXES.

WE DON'T GET ANY TAXES FROM THE COMMUNITY.

ALL OF OUR, UM, REVERENT REVENUE IS MADE BY ONSITE.

SO THE AIRLINES PAY FEES WHEN THEY LAND.

UM, WE OBVIOUSLY WHEN PEOPLE PARK AND, AND BUY THINGS THAT ARE CONCESSIONS, UM, THAT HELPS SUPPORT THE AIRPORT.

SO THE AIRLINES ARE SUPPORTIVE OF THIS.

IN THE END, THEY PRETTY MUCH END UP PAYING FOR ALL OF THIS THROUGH THE RATES AND CHARGES.

UM, AND WE'RE IN A GREAT POSITION NOW BECAUSE WE'RE, IT'S, IT'S, UM, THE ECONOMY'S GOOD.

THE AIRLINES HAVE THE MONEY TO HELP SUPPORT THIS.

UM, SO WE'RE REALLY LOOKING FORWARD TO MOVING THIS PROJECT FORWARD.

I HAD HEARD THAT THERE WERE GROUPS THAT WERE OPPOSED TO THE RECONSTRUCTION OF TERMINAL ONE ONE UNTIL THERE WAS A PROMISE THAT TRANSIT WOULD BE CONNECTED TO IT AND THAT THERE'S A POSSIBILITY OF LOSING OUT ON THE AIRLINES PAY FOR THIS DUE TO LITIGATION AND RIGHT THERE HAS, UM, WHEN WE RELEASED THE FIRST DRAFT OF THE EIR, UM, IT, THERE WAS A LOT OF FEEDBACK, UM, FROM REALLY PUBLIC AGENCIES, OTHER PUBLIC AGENCIES, UH, ABOUT WHAT'S THE LONGTERM TRANSIT SOLUTION.

UM, WHAT IS A REALLY GREAT STORY IS THAT REALLY SINCE THAT TIME, UH, WE HAVE A NEW EXECUTIVE DIRECTOR AT SANDAG AND HE HAS REALLY MADE THIS A PRIORITY LIKE FIGURING OUT AS A REGION WHAT IS THAT CONNECTION LOOK LIKE.

SO THERE IS A PARALLEL EFFORT AT SANDAG THAT'S KIND OF ANSWERING THAT QUESTION.

UM, AND WHAT WE'VE BEEN ABLE TO SHOW AND I THINK, UM, ALL THE PUBLIC AGENCIES WE'VE BEEN BE ABLE TO PRESENT THAT WE'VE BEEN ABLE TO PRESENT TO OUR COMFORTABLE WITH THIS IS THAT WE HAVE RESERVED A SPOT AND WE WILL BE ABLE TO CONNECT WHATEVER THAT ULTIMATE SOLUTION IS.

UM, AND OUR CEO AND OUR BOARD IS COMMITTED TO THAT AND PARTICIPATING IN THE FUNDING OF THAT.

GREAT.

SO YOU THINK THAT'S A, THAT PROBABLY COULD BE OVERCOME? YEAH.

WE HAVE MADE SOME REALLY GREAT PROGRESS OVER THE LAST THREE MONTHS, SO WE DO FEEL LIKE WE'RE MOVING IN THE RIGHT DIRECTION.

THANKS, STEVE.

IF THERE IS AN ECONOMIC SLOWDOWN IN THE NEXT TWO, THREE, FOUR YEARS AND AIR TRAVEL IS REDUCED, DOES THAT AFFECT THEIR PROJECT? UM, WELL, ONE OF THE GREAT THINGS AND THOSE ARE WHEN WE PUT OUR FINANCING PLAN TOGETHER, THOSE ARE ALL THE, UM, DIFFERENT SCENARIOS THAT WE, UM, ACCOUNT FOR.

UM, SO THERE'S A COUPLE THINGS.

ONE IS THE, UM, PHASING OF THE PROJECT.

WE CAN ALWAYS TECHNICALLY STOP AFTER PHASE ONE.

SO AFTER WE BUILD 19 GATES, YOU COULD ALWAYS STOP THERE AND NOT CONTINUE.

UM, THE OTHER THING IS THAT, UM, WHAT HAS HAPPENED LAST TIME WHEN WE DID THE GREENBUILD AND EXPANDED TERMINAL TO WEST, UM, IT WAS ALMOST KIND OF THE SAME TYPE OF TIMING.

WE, THERE WAS A STRONG ECONOMY.

THEN WHEN WE ACTUALLY STARTED GOING INTO, UM, FURTHER DESIGN AND CONSTRUCTION, THE ECONOMY STARTED SLOWING DOWN AND WE ACTUALLY WERE ABLE TO THEN DECREASE THE COSTS OF THE PROJECT AND BRING IT IN, UM, UNDER BUDGET BECAUSE, UM, YOU KNOW, MATERIALS WERE LAST, THERE WAS A LARGER LABOR POOL.

SO IT KINDA GOES BACK TO MY PREVIOUS STATEMENT THAT WE'RE IN A REALLY GOOD TIME RIGHT NOW CAUSE WE HAVE THE AIRLINE SUPPORT AND UM, I THINK I WOULD GENERALLY SAY THE PUBLIC KNOWS THAT TERMINAL ONE IF YOU'VE EVER GONE THROUGH THERE IS NOT WHAT WE NEED AS A REGION.

SO I THINK THERE'S A LOT OF SUPPORT IN IT TO ACT.

NOW.

BOB, THERE WERE SOME TALK A FEW YEARS AGO ABOUT HAVING BROWNFIELD

[00:15:01]

UH, IS THAT A POSSIBILITY IN THE FUTURE DO YOU THINK? SO WE AS AN AGENCY CONDUCTED A REGIONAL AVIATION STRATEGIC PLAN.

I THINK IT WAS IN 2012 WHEN WE LOOKED AT ALL OF THE AIRPORTS IN THE COUNTY, ALL THE PUBLIC USE AIRPORTS.

UM, AND THERE REALLY IS NO OTHER AIRPORT EXISTING AIRPORT THAT COULD HAVE THE LEVEL OF COMMERCIAL SERVICE THAT WE HAVE.

UM, THAT BEING SAID, ALL THOSE OTHER AIRPORTS ARE IMPORTANT BECAUSE THE MORE THAT THEY CAN ACCOMMODATE GENERAL AVIATION, THAT KIND OF RELIEVES SAN DIEGO INTERNATIONAL AIRPORT OF THAT PRESSURE.

BUT AT THIS POINT, UM, WHEN WE LOOKED AT BROWNFIELD, IT DOES NOT, THERE'S LIMITATIONS THERE THAT WOULD NOT BE ABLE TO SERVE AS A, UM, COMMERCIAL SERVICE AIRPORT LIKE THIS.

AND THEN THERE WAS ANOTHER THOUGHT THAT, UM, SAN DIEGO IS KIND OF A DESTINATION AIRPORT AND THEY WERE TALKING ABOUT HAVING EVERYBODY FLY AND DO, UM, PHOENIX OR LAS VEGAS AND THEN THEY TAKE OFF OVER THE REST OF THE COUNTRY FROM THERE.

BUT IT WOULD JUST BE A SHADOW FROM SAN DIEGO TO PHOENIX.

AND THOSE WOULD BE THE ONLY ONES ALLOWED IN.

UH, THEY WOULDN'T HAVE INTERNATIONAL FLIGHTS COMING INTO SAN DIEGO.

THEY'D BE JUMPING OFF IN PHOENIX AND GOING TO LA OR SAN FRANCISCO AND, UM, OR SAN DIEGO.

AND, UH, I KNOW THERE WAS A CONVERSATION LIKE THAT AT ONE TIME.

YEAH, THAT'S CERTAINLY NOT SOMETHING THAT WE'RE PURSUING.

IT'S THOSE FLIGHTS.

EVERY FLIGHT THAT COMES INTO SAN DIEGO, ESPECIALLY THOSE INTERNATIONAL ONES ARE AN INCREDIBLE RESOURCE FOR OUR REGION.

IN FACT, THIS LAST YEAR, UM, INTERNATIONAL PASSENGERS INCREASED BY 23% AND WE SURPASSED 1 MILLION INTERNATIONAL PASSENGERS AND THEY'RE IMPORTANT BECAUSE THEY ACTUALLY STAY LONGER AND SPEND MORE.

SO WE LIKE THAT.

GOOD.

YEAH.

OKAY.

THANK YOU.

THE NEW EMPHASIS IN TERMINAL ONE AS I RECALL ON EATERIES AND THINGS LIKE THAT SEEMS TO BE MORE LOCAL BUSINESSES RATHER THAN CHAINS.

WOULD YOU EXPECT THAT TO CONTINUE IN THE NEW TERMINAL ONE AND THAT WOULD BE ECONOMIC OPPORTUNITIES FOR PEOPLE IN EAST COUNTY AS WELL? VERY MUCH SO.

UH, AND WE REFRESHED OUR CONCESSIONS PROGRAM PROBABLY FIVE OR SIX YEARS AGO AND THEN WE WERE ABLE TO BRING IN THINGS LIKE PHIL'S BARBECUE STONE BREWERY AND THOSE, THOSE LOCAL FLAVOR.

SO THAT'S SOMETHING WE WOULD DEFINITELY CONSIDER OR DEFINITELY PURSUE IN THE NEW TERMINAL ONE.

THE OTHER THING IS THAT WE'LL HAVE ACTUALLY JUST MORE OPPORTUNITIES FOR CONCESSIONS, MORE SPACE RIGHT NOW.

TERMINAL ONE IS YOU CAN'T GET A SEAT AT A CONCESSION AT A RESTAURANT.

WELL THANKS.

OKAY.

VERY INTERESTING.

EVERYBODY HAD A LOT OF QUESTIONS AND I'M SURE WE'LL SEE YOU AGAIN.

GOOD LUCK ON GETTING THIS GET STARTED.

THANK YOU FOR YOUR TIME.

THANKS.

OKAY.

ALL RIGHT.

THAT BRINGS US TO AGENDA CHANGES.

STAFF.

DO YOU HAVE ANY GENDER CHANGES, MR MAYOR? NO.

CHANGES TO THE AGENDA.

OKAY.

ALL RIGHT, COUNSEL, ANY AGENDA CHANGES.

[7. CONSENT ITEMS: Consent Items are routine matters enacted by one motion according to the RECOMMENDATION listed below. With the concurrence of the City Council, a Council Member or person in attendance may request discussion of a Consent Item at this time. ]

COUNCIL MEMBERS, DO YOU WISH TO PULL ANY CONSENT ITEMS? STAFF? DO YOU WISH TO POINT? IT COULD SET ITEMS? YES, SIR.

ANGELA SPEAKER CARDS FOR CONSERVATIVES.

WE HAVE NO CARD, SIR, THAT I LIKE TO MAKE A MOTION TO APPROVE THE CONSENT ITEMS MOVING.

SECOND, PLEASE VOTE.

MOTION CARRIES BY UNANIMOUS VOTE.

[ PUBLIC COMMENT: At this time, any person may address a matter within the jurisdiction of the City Council/Housing Authority/Successor Agency to the El Cajon Redevelopment Agency that is not on the Agenda. Comments relating to items on today’s docket are to be taken at the time the item is heard. State law prohibits discussion or action on items not on the Agenda; however, Council, Authority and Agency Members may briefly respond to statements or questions. An item may be placed on a future Agenda.]

AT THIS TIME, ANY PERSON MAY ADDRESS A MATTER WITHIN THE JURISDICTION OF THE CITY COUNCIL HOUSING AUTHORITY SUCCESSOR AGENCY TO THE ALCOHOL AND REDEVELOPMENT AGENCY.

THAT IS NOT ON THE AGENDA.

COMMENTS.

REALLY THE ITEMS ON TODAY'S AGENDA ARE TO BE TAKEN AT THE TIME THAT THE ADAM IS HEARD.

STATE LAW PROHIBITS DISCUSSION OR ACTION ITEMS NOT ON THE AGENDA.

HOWEVER, CITY COUNCIL AND HOUSING AUTHORITY MEMBERS MAY BRIEFLY RESPOND TO STATEMENTS OR QUESTIONS AND AN ITEM MAY BE PLACED ON A FUTURE AGENDA.

ANGELA, DO YOU HAVE ANY CARDS ON A PUBLIC COMMENT? WE DO, SIR.

WE HAVE FOUR SPEAKERS.

THE FIRST ONE IS DOLORES LENDERS.

HI LORIS, WHO AM I GOING TO PULL THAT MICROPHONE DOWN? MR MAYOR, CITY COUNCIL MEMBERS.

MY NAME IS DOLORES LANDERS AND I APPEARED HERE ON OCTOBER NINE 2018 IN JANUARY, UH, NINE THIS YEAR ON JOHN JANUARY 29TH, THEY MET

[00:20:01]

SUBDIVISIONS WERE ATTACHED TO EACH CHAPTER AND COLD.

ON FEBRUARY 7TH, I RECEIVED A CALL FROM SOMEONE IN THE ZONING DEPARTMENT AND SAID, NO, NO VIOLATIONS WERE FOUND.

I SENT A LETTER TO THE SURREY CITY CLERK DATED FEBRUARY 13TH FOR RELEASE OF RECORDS.

AND NOW FEBRUARY 28TH I RECEIVED A CALL FROM THE CITY CLERK THAT THE RECORDS CANNOT BE RELEASED.

THE CASE IS CLOSED.

I HAD 10 DAYS TO APPEAL AND I ASKED IF THEY WERE SHREDDED.

I TOLD HER I WANTED A LETTER STATING THE CASE WAS CLOSED AND NO RECORDS CAN BE RELEASED.

I WENT THROUGH 260 CHAPTERS.

THIS PROPERTY IS A CONAN A CORNER LOT.

IT IS A RESIDENTIAL IN A RESIDENTIAL ZONE BECAUSE MY SON WHO WAS A GULF WAR VETERAN WITH 70% PTSD WAS STAYING WITH US TEMPORARILY.

I WENT WITH TITLE 17 ONE ONE TO FIVE RESIDENTIAL COATS ZONE CODE ONE SEVEN ONE FOUR OH AND ONE SIX .

THE USE OF EXTERIOR YARD AREA PERTAINS TO ALL AREAS ON A CORNER LOT.

I AM PRESENTING CITY MANAGER, MR. GRAHAM.

ALL THE DOCUMENTS I PRINTED OUT TITLE OUR CODE ONE SEVEN ONE FOUR OH ONE SIX OLD.

THEY USE CIVIC, UH, ART EXTERIOR, LOTS SPECIFICALLY REFERENCING L AREAS ON A CORNER LOCKED.

YOU CANNOT HAVE CARS ON A CORNER LOT IN THE GRASS AREA.

I GOT 28 SECONDS.

SO, UM, I WOULD LIKE A LETTER THAT SAID THE FIRST CASE WAS CLOSED.

UM, I HAD THE DOCUMENTS AND I HOPE CODE ENFORCEMENT TAKES EVERY CAR THAT IS IN VIOLATION ON THAT ONE CODE.

YOU CAN PUT IT ON A GRASSY LAWN BECAUSE THERE ARE WATER PIPES, THERE ARE SEWER PIPES.

UH, THERE ARE UNDERGROUND WIRES AND THE WEIGHT OF THE HEAVY CAR, BOTH CARS HAVE TO BE PUT ON A PAVED UH, DRIVEWAY OR WHATEVER.

THEY CAN'T BE JUST PUT ON THE CAR.

CAN I GET THEM DAYS AND I'M DONE.

OKAY.

THANK YOU MA'AM.

GREMA DO YOU WANT TO COMMENT ON THIS OR NO, I DON'T THINK THERE'S A NEED.

OKAY, THANKS.

YOU'LL TAKE CARE OF IT.

BRENDAN HAMMOND.

HI BRENDA.

HI.

HI GRAHAM.

I MEAN MR. MITCHELL, UM, I GOT TO ALCOHOL EARLY TODAY AND SO I GRABBED SALAD, AWESOME SALAD AT SPROUTS, CHECK OUT THEIR SALAD BAR.

UM, AND SO I WENT TO WELLS APART CAUSE I'M HEARING EVERYBODY TALKING ABOUT ALL THE HOMELESS PEOPLE AND HOW SCARY THEY ARE.

SO I THOUGHT, WELL, I'LL CHECK IT OUT.

SO I WAS CURIOUS.

I WAS, I WAS SITTING THERE EATING MY SALAD.

I THOUGHT, WELL, I'M GOING TO GO OVER AND TALK TO THE, SOME OF THEM.

SO I DID.

AND THEY REALLY AREN'T THAT SCARY.

THEY JUST LOOK LIKE THEY ARE.

UM, IN FACT, I DIDN'T RUN INTO ANYONE THAT I FELT UNCOMFORTABLE WITH.

MAYBE IT'S BECAUSE I'M HOMELESS MYSELF.

RIGHT? UM, MAYBE IF PEOPLE WOULD TAKE THE TIME TO DO THE SAME AND NOT AUTOMATICALLY PUT ALL HOMELESS PEOPLE IN THAT SCARY CATEGORY, THERE WOULDN'T BE SO MUCH LAW ENFORCEMENT WASTE ON PEOPLE CALLING IN FOR THEIR OWN PARANOID REASONS.

UM, IT'S JUST MY OBSERVATION AND YES, I HAVE BEEN A VICTIM OF THE, OF THAT PARANOID WASTE.

IN FACT, IT WAS RECENTLY IN ANOTHER CITY.

UM, PEOPLE CALL BECAUSE THEY WANT TO GET PEOPLE IN TROUBLE BECAUSE THEY WON'T JOIN THEIR CHURCH.

SO THE POLICE MEN AND WOMEN ARE IN DEPUTIES HAVE OTHER THINGS TO DO, LIKE CATCHING

[00:25:01]

YOU HEARD ABOUT SOME OF THE STUFF THAT'S HAPPENING LATELY? I'M SAYING ALL THIS BECAUSE IF YOU CALL THE POLICE IN ANY OR ANY OTHER LAW ENFORCEMENT ON HOMELESS PEOPLE AND IT DOESN'T SEEM LIKE THEY'RE DOING ANYTHING ABOUT IT, IT'S BECAUSE THEY ALREADY KNOW THOSE PEOPLE AND THEY KNOW THAT THEY'RE NOT A THREAT.

UM, THE, YOU KNOW, THERE'S PREDATORS OUT, THERE'S MORE PREDATORS OUT THERE THAN HOMELESS PEOPLE AND THEY TRY AND GET THE HOMELESS PEOPLE IN TROUBLE FOR THEIR OWN CONTROL REASONS.

AND I'M NOT TALKING ABOUT COPS, I'M TALKING ABOUT PEOPLE THAT PREY ON PEOPLE AND PRETEND P R E Y AND PRETEND LIKE THEY'RE PREYING P R.

A.

Y.

THANK YOU BONNIE.

PRICE.

HI BUDDY.

HELLO.

I, I WANT TO SAY THAT, UH, I COMMEND THE CITY FOR TRYING TO ADDRESS THE HOMELESS SITUATION.

HOWEVER, I ALSO WANT TO KNOW WHETHER THE CITY GRANTS MONEY TO EAST COUNTY TRANSITIONAL LIVING CENTER BASED ON HOUSING HOMELESS PEOPLE IN THE SECTARIAN A PART OF THE PROGRAM ONLY OR IS THERE SOME OTHER MEANS BY WHICH YOU DETERMINE HOW MUCH MONEY YOU GIVE TO THE EAST COUNTY TRANSITIONAL LIVING CENTER? WELL, I CAN ANSWER THAT.

UM, THE MONEY THAT WE GIVE THESE CHARACTERISTICS WILL, IF YOU SAID IT IS FOR THEIR WINTER SHELTER PROGRAM, IT'S A COMPLETELY NOT RELIGIOUS PART OF THE PROGRAM.

UH, PEOPLE THAT WANT TO BE INVOLVED IN THE RELIGIOUS PART OF THE PROGRAM HAVE TO DO THAT ON THEIR OWN AND THEY GET FUNDING FROM A PRIVATE FUNDERS.

OKAY.

SO WHAT, WHAT AMOUNT PER PERSON IS THE CITY PAYING TO SUPPORT THE WINTER PROGRAM? WE'RE GIVING ABOUT A HUNDRED THOUSAND DOLLARS FROM THE COMMUNITY BLOCK GRANT MONEY THAT WE RECEIVED FROM THE FEDERAL GOVERNMENT FOR, FOR THOSE WINTER SHELTER PROGRAMS. BUT YOU DON'T KNOW THE PER PERSON COST? YOU DON'T KNOW THE PER PERSON COST AYE? NO, I DON'T.

I'M SORRY.

DO YOU HAVE GRAHAM, DO YOU HAVE A, A BREAKDOWN PER PERSON? NOT OFF THE TOP OF MY HEAD.

I MEAN, PART OF OUR CDBG REQUIREMENTS, WE HAVE TO IDENTIFY HOW MANY PEOPLE ARE SERVED.

SO WE HAVE THAT DATA.

I JUST DON'T HAVE IT WITH ME OR WE CAN, UH, WHERE'D YOU CRAFT YOUR CRAP? YOU'D GET PROVIDED TO YOU BY EMAIL OR WE CAN GIVE IT TO YOU AT THE NEXT COUNCIL MEETING.

WHATEVER'S CONVENIENT FOR YOU.

OKAY.

WELL, I'D REALLY LIKE TO KNOW, UH, I WORK WITH A GROUP OF PEOPLE WHO ARE HELPING HOMELESS IN THE CITY OF SAN DIEGO AND THEY SAY THEY HAVE A HUGE PROBLEM.

THEY HAVE 10,000 HOMELESS AND I KNOW THE CITY OF SAN DIEGO WORKS IN COOPERATION WITH FATHER JOE'S VILLAGES AS WELL AS OTHER, UH, ORGANIZATIONS.

UH, AND UH, I, I DON'T KNOW THE COMPARATIVE COSTS, BUT I JUST WANTED TO MAKE SURE THAT WE AND ALCOHOL ARE FUNDING ONLY THE NONSECTARIAN PARTS.

THANK YOU.

OUR LAST SPEAKER IS RUTH THORTON.

OH, RUTH, WELCOME.

THANK YOU.

I ALSO AM VERY CONCERNED ABOUT THE HOMELESS.

I KNOW THAT WELLS PARK HAS BEEN CLEANED UP AND I'M SURE EVERYONE APPRECIATES AS FAR AS YOU'VE GOTTEN WITH IT.

AND ALSO I THINK WALTER WAY IS LOOKING A LOT BETTER FROM WHAT I HEAR.

SO I APPRECIATE THAT.

MY CONCERN IS WHERE ARE YOU SENDING THESE PEOPLE? THEY'RE STILL HERE.

YOU'RE, WE'RE MOVING THEM THERE.

HA.

WE HAVE TO FIGURE OUT A BETTER PLACE OF WHERE TO MOVE THEM RATHER THAN JUST RUN THEM OUT OF ONE AREA SO THEY GO TO ANOTHER.

I KNOW A LOT OF THEM HAVE ENDED UP BEHIND HARVEST RANCH.

THEY'VE FOUND THEM UP ON THE ROOF WITH FURNITURE AGAIN.

UM, WE JUST HAVE TO DO BETTER THAN WE'RE DOING AND I APPRECIATE THAT YOU'RE GIVING TO THE TRANSITIONAL LIVING CENTER.

I FULLY SUPPORT THEM.

I THINK THEY'RE WONDERFUL.

I WISH WE COULD GIVE MORE.

SALVATION ARMY ALSO IS, IS A WONDERFUL RESOURCE IN OUR COMMUNITY.

SO I JUST HOPE THAT, I KNOW 100,000 SOUNDS LIKE A LOT OF MONEY, BUT IT'S KIND OF A DROP IN THE BUCKET WHEN IT COMES TO THESE HOMELESS PEOPLE.

THERE ARE SO MANY OF THEM.

THE OTHER THING I'D LIKE TO SAY

[00:30:01]

IT WAS NOT DIFFICULT TO DO.

PEOPLE WANTED TO BE A PART OF IT AND SOMEHOW I THINK WE NEED TO PUBLICIZE IT MORE AND MAYBE EVEN HAVE SOME PUBLIC STATEMENTS THAT IT'S NOT THAT DIFFICULT.

IT'S NOT GOING TO TAKE A LOT OF YOUR TIME.

YOU'RE GOING TO MEET YOUR NEIGHBORS AND I THINK IT HAS MADE A DIFFERENCE WHERE I LIVE, I HAVEN'T HEARD OF AS MANY PEOPLE COMING THROUGH ON FOOT AS WE WERE HAVING BEFORE AND OTHER RAIN PROBABLY HAS A LOT TO DO WITH THAT TOO.

BUT ANYWAY, OFFICER STOLLER WAS GREAT AND I WOULD LIKE TO SEE THE CITY DO MORE FOR THE HOMELESS.

THANK YOU.

JUST A QUESTION.

HOW WOULD YOU HANDLE THE PEOPLE THAT DON'T WANT TO GET OFF THE STREET? THERE ARE OFFERED HOUSING AND OFFERED OPPORTUNITIES TO GET OFF THE STREET, BUT SAY THAT IT'S THEIR RIGHT TO STAY ON THE STREET AND THEY DON'T WANT TO GET HELP.

MY OPINION ON THAT IS WE HELP THE PEOPLE WHO WANT TO BE OFF THE STREET AND WE HELP THE PEOPLE WHO ARE GETTING READY TO BE PUT OUT ON THE STREET.

WE PUT OUR RESOURCES TO THAT.

THAT FREES UP MORE OF OUR POLICE FORCE IN OUR COMMUNITY WORKERS TO WORK WITH THE PEOPLE WHO DON'T WANT TO BE OFF THE STREET.

AND MAYBE THOSE ARE THE ONES THAT WE STRONGLY ENCOURAGED TO GO TO ANOTHER CITY.

I DON'T KNOW.

I DON'T KNOW THE ANSWER CAUSE I THINK THAT'S THAT.

AND I DON'T KNOW THE ANSWER EITHER.

WHAT'S THE PERCENT IS OF PEOPLE WHO DON'T WANT TO BE OFF THE STREET BECAUSE THAT'S DEBATABLE DEPENDING WHO YOU TALK TO.

I, I SPENT A LOT OF TIME WORKING WITH MENTALLY ILL PEOPLE IN EMERGENCY ROOMS AND I FOUND THAT MOST EVERYBODY I ASKED IF THEY WANTED ME TO GET THEM A SHELTER SAID NO, I WANT TO STAY ON THE STREET CAUSE I WANT TO DO DRUGS AND I WANT TO BE, I WANT TO HANG OUT WITH MY PEOPLE AND I WANT TO LIVE THAT LIFESTYLE.

SO THERE ARE OTHER PEOPLE THAT SAY THAT IT'S THE CITIES.

IS THAT AS HIGH? I THINK IF YOU TALKED TO A POLICE OFFICER OR A FIREFIGHTER THOUGH, THEY'RE GOING TO GIVE YOU THEIR PERSPECTIVE, WHICH IS PROBABLY, THAT'S A PRETTY HIGH PERCENTAGE BECAUSE WE HAVE BEDS AND WE HAVE PLACES FOR PEOPLE TO GO.

IT'S NOT LIKE IT'S LIKE WE'RE ALL FILLED UP AND WE CAN'T TAKE ANYBODY ELSE.

SO MOST OF THE PEOPLE THAT WE SEE ON THE STREETS, POLICE OFFICERS TALK TO THEM AND NURSES HAVE TALKED TO THEM AND SOCIAL WORKERS HAVE TALKED TO THEM AND THAT PEOPLE THAT RUN THE HOMELESS SHELTERS AND TALK TO THEM AND THEY'RE, THEY'RE AT LEAST SAYING NO SOME OF THE TIME.

SO IT'S, IT'S JUST SOMETHING TO THINK ABOUT.

I, I, I DON'T HAVE THE ANSWER MYSELF EITHER.

YEAH.

WELL I THINK A PART OF THIS SOCIETY THAT WE'RE FORGETTING AND AS PRICES GO UP AND UP AND RENTS GO UP MORE, WE'RE GOING TO FIND MORE PEOPLE THAT ARE FORCED ONTO THE STREETS WHEN NEED SOME KIND OF A PLAN IN PLACE TO HELP THOSE PEOPLE SO THEY DON'T END UP ON THE STREETS.

AND LIKE I SAID THAT JUST BECAUSE TODAY THEY SAY THEY DON'T WANT HELP DOESN'T MEAN THEY WON'T.

TOMORROW WE HAVE TO KEEP LOOKING TO GIVE THEM THAT HELP.

ALRIGHT.

I APPRECIATE YOUR COMPASSION.

THANK YOU.

OH, NO MORE CARDS HERE.

OKAY, GREAT.

GARY UH, JUST A COMMENT ABOUT EAST COUNTY TRANSITIONAL LIVING CENTER AS OF A MONTH AGO THEY HAD 48 FAMILIES LIVING THERE AND 148 CHILDREN.

SO IF UH, THE A SECULAR COMMUNITY WOULD UH, LIKE TO GET TOGETHER AND CREATE A R A NON-SECULAR COMMUNITY, WE'D LIKE TO GET TOGETHER AND CREATE A PROGRAM.

I THINK THAT WOULD BE GREAT.

GET PEOPLE THAT DON'T WANT THE RELIGIOUS INFLUENCE, UH, AN OPPORTUNITY TO STAY SOMEPLACE.

UH, I THINK IT'D BE JUST A FANTASTIC IDEA.

OKAY.

WELL THERE ARE NO WRITTEN COMMUNICATIONS AND NO PUBLIC HEARINGS ON TODAY'S AGENDA.

I

[9. Service Request Application for Mobile Devices and Computers RECOMMENDATION: That the City Council considers directing the City Manager to include a budget allocation in the Fiscal Year 2019-2020 proposed budget for a new service request management platform for mobile devices and computers.]

WOULD YOU TELL US ABOUT THIS PLEASE? MR MAYOR, MEMBERS OF THE COUNCIL, MS SARAH D IS GOING TO PROVIDE A PRESENTATION ON THIS ITEM.

OKAY.

HI.

HI.

ALL RIGHT.

WE PREPARED THIS PRESENTATION BASED ON A REQUEST FROM COUNCIL MEMBER KENDRICK AND DEPUTY MAYOR GOEBEL, UH, FROM A COUPLE OF MEETINGS AGO LOOKING FOR SOME OPTIONS.

SO WHAT WE'RE GOING TO DO IS GO THROUGH THE HISTORY OF, UH, SERVICE REQUESTS,

[00:35:01]

AND WHAT WE'RE LOOKING FOR IS, UH, INPUT FROM THE COUNCIL ON HOW YOU'D LIKE US TO PROCEED AND WHERE WE'D LIKE TO GO FROM THERE.

SO, UH, IN GENERAL WE'RE GONNA OFFER SOME IDEAS, BUT LOOKING TO THE COUNCIL FOR WHICH WAY TO GO.

ALL RIGHT.

A LITTLE BIT OF HISTORY IN 2015 WAS THE FIRST TIME THE CITY OF EL CAHONE OFFERED ONLINE SERVICE REQUESTS.

IT'S OUR CURRENT SOLUTION.

IT IS A MODULE, PART OF OUR WEBSITE BY GRANICUS.

UM, IT WENT ONLINE, UH, JULY 1ST, 2015 IN 2017.

IT CAME UP AS AN ISSUE IN THE COUNCIL AND MAYOR'S FORUM, UM, AS SOMETHING THAT WE SHOULD LOOK AT TO SEE IF WE COULD OPTIMIZE IT A LITTLE BIT MORE.

UM, AT THAT TIME, UH, BASED ON FEEDBACK, WE WERE ADVISED TO REARRANGE THE WEBSITE A LITTLE BIT, MAKE SERVICE REQUESTS MORE PROMINENT, BUT ALSO TO DO MORE TO PROMOTE THE SITE 2018 WE DID EXACTLY THAT.

UM, WE DID BOTH SOCIAL MEDIA AND PRESS RELEASES.

WE ALSO REORGANIZED OUR CATEGORIES, STREAMLINE THEM A LITTLE BIT.

AND THEN HERE WE ARE IN 2019 AND WE'RE LOOKING TO SEE WHETHER OR NOT THAT'S ENOUGH OR IF WE NEED TO GO A STEP FURTHER.

FOR THOSE OF YOU THAT HAVEN'T SEEN IT BEFORE, THIS IS THE FRONT PAGE TO OUR SERVICE REQUESTS SITE.

IT IS THROUGH OUR WEBSITE.

IT IS AVAILABLE ON ANY DEVICE THAT DOES HAVE INTERNET.

UM, WHAT IT DOES HAVE THAT AS NICE AS IT LINKS TO OUR FREQUENTLY ASKED QUESTIONS.

THE GOAL IS TO SEE IF WE CAN ANSWER THE QUESTIONS BEFORE THEY EVEN HAVE TO DO THE SERVICE REQUEST.

UH, SOME OF THE THINGS THAT, UH, ARE ALSO PROMINENT IN HERE IS IT DOES REQUIRE A LOGIN EACH TIME.

ALL RIGHT, SO HERE'S SOME STATISTICS ON WHERE WE'VE BEEN SINCE 2015.

WHAT YOU'VE SEE HERE IS WE'VE BEEN STEADILY, SLOWLY INCREASING USAGE, BUT IT'S STILL A RELATIVELY LOW NUMBER.

UH, WE STARTED OUT OUR FIRST SIX MONTHS AT 248 REQUESTS.

WE'VE ALMOST DOUBLED THAT SINCE 2015 BUT IT'S STILL, UH, WE'RE LOOKING AT 854, 2018, WHICH IS STILL RELATIVELY LOW.

SOME PROS, AGAIN, WE TALKED ABOUT THE LINK TO THE FAQ.

UH, SOME PEOPLE CONSIDER THIS A PRO, SOME CONSIDER THIS A CON, BUT, UH, CURRENTLY NO APP IS REQUIRED TO BE LOADED ONTO A PERSON'S DEVICE.

UH, FOR THOSE OF US THAT OUR PHONE IS A YEAR OR TWO OLD, SOMETIMES SPACES A LITTLE CRITICAL.

SO IF YOU'RE GOING TO DO AN APP, WE'LL TALK A LITTLE BIT LATER ABOUT MAKING IT IMPORTANT ENOUGH TO TAKE UP ENOUGH SPACE ON A PERSON'S PHONE THAT THEY WANT TO USE IT.

CURRENTLY, YOU CAN GO TO ANY BROWSER AND USE OUR SITE.

UH, SOME CONS.

IT IS NOT GPS AWARE.

AND ONE OF THE BIG CONCERNS WE GET AND THE COUNCIL MEMBERS HAVE EXPRESSED THIS AS WELL, IS IF YOU ENTER A SERVICE REQUEST INTO OUR CURRENT SYSTEM, YOU NEED TO DESCRIBE WHERE IT'S AT.

AND A LOT OF TIMES WE SPEND A LOT OF TIME GOING BACK AND FORTH AND EVEN JUST TRYING TO FIGURE OUT WHERE AND WHAT THE ISSUE IS.

UM, IT'S NOT CURRENTLY LINKED TO THE SYSTEMS USED BY CODE ENFORCEMENT, WHICH MEANS DOUBLE DATA ENTRY FOR OUR STAFF.

AND IF YOU THINK ABOUT THIS, THE GOAL OF A SERVICE REQUEST SYSTEM IS TO IDENTIFY THE PROBLEM AND RESOLVE IT AS QUICKLY AS POSSIBLE.

SO WE NEED TO BE LOOKING AT EFFICIENCY THE ENTIRE WAY THROUGH EFFICIENCY AND ENTERING THE SERVICE REQUESTS, EFFICIENCY IN PROCESSING IT, AND ALSO HOW TO GET THAT FEEDBACK BACK TO THE PERSON TO LET THEM KNOW THAT UH, YOU KNOW, THEIR CONCERN WAS HEARD.

UM, IT DOES REQUIRE A LOGIN.

FROM THE STAFF PERSPECTIVE, WE FIND IT DIFFICULT TO REASSIGN TWO GROUPS.

WHAT WE'RE FINDING IS A LOT OF THESE SERVICE REQUESTS MAY REQUIRE MULTIPLE DEPARTMENTS OR WORK GROUPS TO WORK ON IT.

AND WE HAVE TO LINEARLY ASSIGN THE TASK, WHICH DOES INCREASE THE TIME TO RESOLUTION.

UH, ALSO FOR RESEARCHING AND REPORTING.

UM, AND ALSO FOR PUBLIC RECORDS REQUESTS.

IT DOES REQUIRE A RESEARCH BY AN ADMINISTRATOR.

IT'S NOT SUPER EASY TO PULL THOSE STATISTICS OUT.

ALL RIGHT, SO WE HAVE THREE OPTIONS.

YEAH.

OPTION NUMBER ONE, CONTINUE USING THE EXISTING PRODUCT.

IT IS AN OPTION OUT THERE FOR US.

IT IS A ZERO PRICED MODULE SO THERE IS NO BENEFIT COST-WISE.

[00:40:01]

UM, AND WE'VE ALREADY LOOKED AT THAT ONE.

THE NEXT STEP UP IS A MOBILE APP THAT IS A SPECIFIC FOR SERVICE REQUESTS AND FOR A CRM OR THREE, ONE, ONE TYPE REPORTING.

UM, IT'S A BASIC APP.

THE IDEA THEN IS IT DOES ONE THING AND IT DOES ONE THING WELL, UM, THE NEXT LEVEL AND, UH, ONE THAT'S BECOMING MORE POPULAR WITH CITIES IS TO IMPLEMENT A MOBILE APP THAT NOT ONLY DOES SERVICE REQUESTS, BUT ALSO OPTERS OP OFFERS OTHER OPTIONS SO THAT YOU CAN DO THINGS LIKE, UH, FACILITIES, NEWS EVENTS, UM, QUICK ACCESS TO A PHONE, NUMBERS FOR CALLING INTO THE CITY, SEND OUT PUSH NOTIFICATIONS, UH, REALLY MARKET ISSUES THAT ARE IMPORTANT TO THE CITY.

SO THE OTHER THING WE WERE ASKED TO DO IS TALK ABOUT, UH, WHAT OTHER PEOPLE WERE DOING.

AND QUITE HONESTLY, IN THE REGION, WE SEE ALL THREE OF THESE SOLUTIONS IN PLAY WEBSITE.

ONLY CITY OF VISTA, LEMON GROVE AND SANTI VISTA AND LEMON GROVE HAVE ACTUALLY USED THE EXACT SAME SYSTEM THAT WE DO, UM, THROUGH THE SAME PROVIDER.

SANTI, UH, HAS A SLIGHTLY A DIFFERENT ONE, SAME PROVIDER, BUT THEY DO IT AS EMAILS INTO STAFF INSTEAD OF AS A SERVICE REQUEST MODULE.

ALL RIGHT, THERE'S MORE CITIES IN THE SECOND OPTION HERE.

UH, THIS IS THE ONE WHERE YOU'RE DOING JUST A SERVICE REQUEST.

AND QUITE HONESTLY, THERE'S SEVERAL VENDORS IN THIS, UH, IN THIS MARKET SPACE IN GENERAL.

THE KEY THING HERE IS THAT CITIES THAT GO THIS OPTION, THE NUMBER ONE REQUIREMENT IS THAT IT FEED INTO A LARGER PROCESSING MODULE AND ESPECIALLY BE LINKED TO CODE ENFORCEMENT SO THAT YOU DON'T HAVE TO DO THOSE DOUBLE DATA ENTRIES.

THIRD OPTION, THERE ARE A FEW CITIES, UM, IN THE REGION THAT ARE DOING THE FULL FEATURED WEBSITE.

AND WHEN WE SAY FULL FEATURED, BECAUSE THERE'S OPTIONS OF WHAT YOU LINK TO AND IT IS SO CUSTOMIZED, THERE ARE ONES THAT ARE LIKE NATIONAL CITY THAT ONLY OFFER ONE OR TWO EXTRA FEATURES ALL THE WAY TO TEMECULA AND CHULA VISTA WHERE THEY'RE FILLING UP THAT WHOLE MOBILE SCREEN WITH LOTS OF DIFFERENT OPTIONS AND THINGS THAT THEY CAN DO.

SO LET'S TALK ABOUT WHAT WE NEED TO THINK ABOUT WHEN WE DECIDE HOW TO PROCEED.

SO WHEN WE SURVEYED CITIES, WE SAW A HUGE RANGE IN THE COST PER CLICK, WHICH IS THE COST OF THE APP DIVIDED BY THE NUMBER OF SERVICE REQUESTS THEY GET FOR THE YEAR.

AND THE REASON WHY IS WE SEE SOME CITIES THAT HAVE VERY HIGH NUMBER OF SERVICE REQUESTS SUBMITTED.

UM, AND WE SEE OTHERS WHERE IT NEVER QUITE CAUGHT ON AND THEIR NUMBERS LIKE OURS ARE QUITE LOW.

UM, IF WE KEPT OUR SERVICE REQUESTS LEVELS AT THE CURRENT, UH, POINT WHERE IT'S AT NOW AT 849 IN THE YEAR, OUR COST PER CLICKS WOULD BE QUITE HIGH.

SO WHAT WE NEED TO CONSIDER IS IF WE GO FORWARD WITH OPTION TWO OR OPTION THREE MARKETING AND MAKING SURE THAT WE PUT A VERY SOLID APP THAT PEOPLE WANT TO USE IS GOING TO BE VERY IMPORTANT BECAUSE THAT'S THE ONLY WAY WE CAN GET THOSE COSTS PER CLICKS DOWN INTO THAT REASONABLE REASONABLE LEVEL SOMEWHERE WHERE WE'RE SEEING THE REST OF THE REGION PAIN.

SO WHAT MAKES AN APP SUCCESSFUL? THERE'S BOTH COMMUNITY-BASED FACTORS AND THERE'S SOLUTION-BASED FACTORS.

COMMUNITY-BASED FACTORS HAVE MORE TO DO WITH THE PEOPLE IN OUR COMMUNITY.

WHAT IS THEIR DIGITAL LITERACY, WHAT IS THEIR ACCESSIBILITY TO MOBILE TECHNOLOGY AND WHAT IS THEIR ATTACHMENT TO THE COMMUNITY? WE NEED PEOPLE WHO WANT TO SEE A POTHOLE AND TAKE TIME TO REPORT IT OR SEE A TRASH ON THE STREET AND WANT TO REPORT IT OR SEE A CODE, A VIOLATION, AND WANT TO REPORT IT.

SO WHAT WE FOUND WHEN I WAS TALKING TO VARIOUS CITIES IS SOME CITIES SEE A HUGE UPTICK, UH, CITY OF CHULA VISTA GRAFFITI BY FAR THEIR NUMBER ONE THING.

THAT'S WHAT THEIR APP IS DOING TENFOLD AND THEY'VE BEEN ABLE TO TRIPLE THEIR NUMBERS.

OTHER CITIES, NOT SO MUCH.

THEY'VE SEEN ONLY ABOUT A SMALL 20, 25% INCREASE SINCE IMPLEMENTING THEIR APPLICATIONS.

SO THAT'S BASED ON THE COMMUNITY.

[00:45:01]

SO WE HAVE, AND WE HAVE TO KEEP MAKING THEM AWARE OF IT AND WE NEED TO USE IT OURSELVES.

SO THOSE ARE THINGS THAT WE NEED TO CONSIDER AS WE'RE GOING THROUGH THIS PROCESS.

IF WE GO THIS DIRECTION TO MAKE IT WORTH THE MONEY, WE HAVE TO ENDORSE IT AND PUSH IT AND MAKE SURE PEOPLE KNOW IT'S THERE AND MAKE SURE IT'S SOMETHING THAT THEY WANT TO USE.

ALMOST EVERY CITY WHO IMPLEMENTED, UH, AN APP LIKE THIS THAT WAS SUCCESSFUL, SAW STAFFING IMPACTS.

AND THE REASON WHY IS FIRST OF ALL, IF YOU'RE LEARNING ABOUT MORE SERVICE REQUESTS, YOU'RE GOING TO BE IMPACTED BECAUSE THERE'S MORE THINGS THAT WE THEN HAVE TO DO.

THAT'S OUR JOB AND WE'RE SUPPOSED TO GO DO IT.

BUT THERE IS ALSO THE FACTOR OF KEEPING THE APP ALIVE, KEEPING CONTENT FRESH.

UM, SO THEY'RE STAFFED IMPACTS NOT ONLY ON THE OPERATIONS SIDE BUT AS FAR AS SOCIAL MEDIA, WEB CONTENT AND SO FORTH, MAKING IT SOMETHING THAT THEY WANT TO COME TO.

AND THEN THE THIRD FACTOR THAT PEOPLE TALKED ABOUT IN OUR SURVEY WAS, UH, THEY SPEND A LOT OF TIME MAKING SURE THAT THE REPORTERS KNOW THE FOLLOWUP AND SO THEY'RE MORE REQUESTS IN MORE FOLLOWUP.

SO IT'S ANOTHER THING TO JUST KEEP IN MIND IS THE STAFF IMPACTS AND ABSOLUTELY.

WE'VE GOT TO MAKE SURE THAT WE'RE WORKING WITH THE SYSTEMS ALREADY IN PLACE.

OUR WEBSITE, UH, OUR NEW SYSTEMS THAT WE'RE IMPLEMENTING FOR CODE ENFORCEMENT AND SO FORTH.

ALL RIGHT, THOSE, THAT'S UH, WHAT WE HAVE FOR YOU.

UM, DO YOU HAVE ANY QUESTIONS? SORRY, CARRIE.

REGARDING OPTIONS TWO AND THREE IS A, IS THERE A BIG DIFFERENCE BETWEEN THE COST? SO THE COSTS ARE, UH, FOR OPTION TWO AND WE PICKED KIND OF A RANGE OR AN AVERAGE BECAUSE BETWEEN, DEPENDING ON THE ABSOLUTE SOLUTION PROVIDED AND WHAT WE COULD DO WITH PURCHASING, THE NUMBERS MAY VARY, BUT WE'RE LOOKING AT 15,000 ANNUAL COSTS FOR OPTION TWO, 23,000 FOR OPTION THREE, SO ABOUT 8,000 MORE A YEAR.

THEY COST ABOUT THE SAME IN THAT FIRST YEAR TO CONFIGURE AND SET UP.

AND IF YOU LOOK AT, UH, CITIES THAT HAVE SIMILAR DEMOGRAPHICS AS EL CAHONE, UH, YOU KNOW, MAYBE NO NATIONAL CITY OR ESCONDIDO, UH, WHAT ARE THEY, WHAT ARE THEY DOING AND HOW'S THE SUCCESS OF THEIR OPTIONS? SO NATIONAL CITY IS USING A PRODUCT THAT HAS A FEW EXTRA FEATURES.

WE ACTUALLY SAW THAT IN, UH, ONE OF OUR SLIDES.

SO WE'LL GO BACK A LITTLE BIT.

SO NATIONAL CITY IS HERE, THEY OFFER A TRAFFIC FACEBOOK IN THEIR CALENDAR.

UM, THEIR NUMBER OF CLICKS, NATIONAL CITY IS THEY GET ABOUT 2,400 CLICKS A YEAR, 2,400 SERVICE REQUESTS, SO TRIPLE LESS.

OKAY.

BUT, UM, SO, AND THEIR POPULATION'S ONLY 60,000 PEOPLE, SO THEY'RE SMALLER THAN US.

ESCONDIDO IS QUITE A BIT BIGGER.

I DON'T HAVE STATS ON THEM.

UM, CHULAVISTA HAD 23,000 SERVICE REQUESTS.

LA MESA 13,000.